FAQ

My Account

How do I create an account?

You can set up your Mharidukan.com account in  easy ways - either from our Login page . simply follow these steps:

  1. Click 'Login' at the top of the page.
  2. Enter your name and email address in the box that pops up.
  3. Create a password.
  4. Click 'Submit'.

You’re good to go. Happy shopping!

How do I change my email address?

We’re sorry, you will not be able to change the email address you’ve used to create your existing account. If you’d like to use a different email address, you’ll have to Login and create a new account.

You can do this by calling our Customer Service team on customercare@oddomart.com. Once you’ve created your new oddomart.com account,

How do I change my password?

To change your password:

  1. Sign in to your mharidukan.com account.
  2. Go to the My Account section.
  3. Click 'Change Password'.
  4. Enter your current and new password, and confirm it.

How do I change my Payment Details?

To add, delete or change your debit or credit card details:

  1. Sign in to your mharidukan.com account.
  2. Go to the My Account section.
  3. Click on the my Order list
  4. Add or delete Debit or Credit Cards as needed, and select your default payment card.

How do I change my billing address?

To change your billing address:

  1. Login in to your mharidukan.com account.
  2. Go to the My Account section.
  3. Click on the Account Details.
  4. Make your changes and save your new billing address.

Is my account and payment information secure?

Your account, Debit Card and Credit Card information are secured by best-in-class 256-bit SSL encryption. To keep your personal and payment details safe, we ensure that sensitive and private data exchanges between you and mharidukan.com happen over a Secure Sockets Layer (SSL) communication channel, and are encrypted and protected with digital signatures.

SSL-secured communication channels are specially designed to protect all personal and sensitive information sent over the Internet. For security reasons, we only store and display the last four digits of your Debit Card or Credit Card number and card expiry date when placing an order.

Shipping


When will I receive my order?

Orders placed before 3:00 PM from Monday to Saturday will be delivered in two to three business days, and orders placed after 3:00 PM will be delivered in four to five business days.

During sales or promotional events, we do get a little busy and may require an additional two to three business days to deliver your order.

What if I’M not at home when my order arrives?

Once our delivery partner receives your order, they will dispatch it directly to your address. If you are unavailable when they arrive, they will make two more delivery attempts.

If you’re still unavailable after the third attempt, your order will be returned to us. customercard@oddomart.com within one working day of the third attempt and we’ll schedule another delivery in one to 3-5  business days.

 

Orders

How do I order products from mharidukan.com?

Easy!

  1.  Find the products you want to buy by searching for them or by browsing our departments.
  2.  Add these products to your Cart with the 'Add to Cart’ button or buy them right away with the Buy Now button.
  3.  Click your Add to cart from the top right of the screen and hit the 'Checkout ' button.
  4.  Enter your shipping information and payment information and complete the order by hitting ‘Pay Now’ for electronic payment options or ‘Place your order’ for Cash on Delivery.

That’s it! You’re all done.

If you need any help along the way, give us customercard@oddomart.com, Monday to Friday, 9:00 AM to 7:00 PM, so we can talk you through it.

Can I place an order over the phone?

At the moment, we only accept orders placed through the mharidukan.com website and apps.

Can I place an order without opening an account?

Yes, you can. Simply skip the sign-in process and shop as a guest. You’ll only need to enter your address and payment information when you check out.

Can I place an order for a product that’s out of stock?

We regularly update our product range with new items, but every once in a while you may miss out on something. Enter your email address in the Notify Me box next to the product, and you'll be the first to know when it's back in stock.

How do I cancel an order?

It’s easy. Here’s what you need to do:

If you’ve signed in to your account:

  1.  Go to the Order Details page in your My Account section.
  2.  Click on the order from which you want to cancel products.
  3.  Select the specific products you wish to cancel.
  4.  Click ‘Cancel selected items’.

That’s it! You’re done.

If you’re a guest user:

mail us on customercare@oddomart.com and we'll help you cancel your order.

Do remember that you can only cancel orders that are in the Processing stage.

If your order has already been dispatched, then wait for it to arrive and refuse to accept the delivery.

For Click & Collect orders, if your products have already been dispatched, they will be held at the store for 14 days, after which your return and refund will be initiated.

Payments

What payment methods do you accept?

We accept a variety of payment methods:

  • Visa or MasterCard Debit and Credit Cards.
  • RuPay Debit Cards.
  • NetBanking.
  • Cash on Delivery.

Please note, Cash on Delivery is not available at all locations, so do check your Pin code to confirm that it is available for you.

Is it safe to shop online with my Debit or credit Card?

Yes. We use best-in-class 256-bit SSL encryption to secure and protect your shopping experience.

Is there a price limit on Cash on Delivery Purchases?

The maximum order value for Cash on Delivery purchases is Rs. 24,999. If you wish to shop for more than Rs. 24,999, you can opt to use your Debit or Credit Card, pay via Net Banking.

Why isn’t Cash on Delivery a payment option to me?

Our courier partners are unable to offer the Cash on Delivery service at a few locations. If you live in one of these locations, you can still choose to pay via Net Banking by Debit or Credit Card.

How do I pay if the Cash on Delivery option is not available for my address?

If our courier partner cannot offer Cash on Delivery for your address, try Net Banking or pay with your Debit or Credit Card. If you do not have these facilities, do get in touch with your bank to activate them easily.

Are there any hidden charges?

No, there are absolutely no hidden charges. You pay only the amount that you see in your order summary.

What should I do if my payment attempt fails?

If your payment has failed, please try again after checking whether your account details, billing address, Debit or Credit Card details, Net Banking details, or any other payment-related information is accurate.

Check that your internet connection is working.

If any amount has been debited during the failed transaction, it will be credited back to your bank account, Credit Card or Wallet within seven business days.

Buy Now

What is Buy Now?

Buy Now is our lightning-fast payment feature that allows you to shop faster. When you click on Buy Now, it will use your default shipping address and payment preference or give you the option to set them up as you go. All you need to do is use the ‘Buy Now’ button on a product's page and enjoy faster shopping.

How safe is Buy Now?

For maximum safety, we use an industry standard 256-bit SSL encryption while transmitting and storing cards in our system. Following global best practices, we only store the last 4 digits of your card number along with the expiry date. We never store your CVV number and Verified by Visa/3D-secure passwords.

What kind of payment methods does Buy Now Support?

  1. Visa and MasterCard Credit and Debit Cards.
  2. Cash on Delivery (for any product ordered by home delivery).
  3. RuPay Debit Cards.
  4. Net Banking

What products can I buy with Buy Now?

You can shop for anything and everything on mharidukan.com with Buy Now.

How do I make changes to my Buy Now setting?

  1. To make changes to your address settings, follow these easy steps:
  2. Go to ‘My Account’ and click on Address Book.
  3. Once you are in the Address Book section, you can:
  4. Add, edit or remove your addresses.
  5. Set a default address.

Here’s how you can make changes to your payment settings:

  1. Go to ‘My Account’ and click on Payment.
  2. Once you are in the Payment section, you can:
  3. Add, edit or remove your cards.
  4. Set a default card.

To update your Click & Collect settings, do the following:

  1. Go to ‘My Account’ and select Click & Collect.
  2. Once you are in this section, you can set or change your preferred collection store for each of our participating brands.

Can I store more than one card in my Buy Now Settings?

You can add as many cards as you want for your convenience. If you have multiple cards saved in your Payment section under My Account, it will be possible for you to select any of them as you pay.

Can I delete a card that has been saved?

Sure, you can delete a card anytime from your Payment section in My Account. Once it is deleted, your card is completely erased from our system.

Does Buy Now work on the mobile site and on your apps?

Yes. Store your details just once in your account and enjoy the convenience of Buy Now on any of your devices.

Tracking and Delivery

When will I receive my order?

Orders placed before 3:00 PM from Monday to Saturday will be delivered in two to three business days, and orders placed after 3:00 PM will be delivered in four to five business days.

Can I change my delivery address after I’ve placed my order?

We're sorry, but we won't be able to change your delivery address after your order has been placed. You'll need to first cancel your order - either online from your account (if you're a registered user) or by mailing us oncustomercare@oddomart.com (if you're a guest user). You can then place a new order with the corrected address.

Do I need to show My ID when my order arrives?

Yes, please keep your valid ID handy to show our delivery partner when they deliver your order

Can someone else receive the order on my behalf?

Yes, another person can receive your order on your behalf at the address specified on your order (for example, the receptionist at your office). To do so they must show our delivery partner a valid ID of their own.

Returns Process

What is your policy on returns?

We understand that you may occasionally wish to return your purchases. We'll be happy to help you with the process.

We do not accept:

  • Lingerie, undergarments, swimwear and socks.
  • Fragrances, toiletries, cosmetics, beauty and skincare products.
  • Watches, sunglasses, fashion jewellery, glassware and handbags.

Please return your items in their original packaging, within 10 days of delivery. Double-check that you've included all the tags, accessories, promotional gifts and warranty cards that came with your order.

What is your policy on cancellations?

You can cancel your order or a part of your order online on Mharidukan.com as long as you do so before it has been processed.

If it has already been dispatched, you can wait for it to arrive and then refuse the delivery.

Please note, you can also cancel products you’ve bought during a sale.

Once you’ve cancelled an order, your refund will be credited to your card, bank account or wallet once we’ve finished processing the cancellation.

Will you accept a return if I’ve discarded the packaging?

Yes. When scheduling a return by mailing us oncustomercare@oddomart.com, please wrap the returned products before handing them over to our courier partner.

Can I return part of a promotional purchase , where the discount was based on the total cost of my purchase?

Yes, you can.

What if I want to return an order that came with a mharidukan.com voucher?

Whether you return your order partially or fully, your oddomart.com voucher will be cancelled. You will however, receive a refund for your return.

Whether you return your order partially or fully, your  oddomart.com voucher will be cancelled. You will however, receive a refund for your return.

Can I exchange my purchase for another product?

No, but you’ll be able to return products to a Mharidukan store and use your cash refund to buy a new product right away. However, you'll only receive a cash refund if you'd paid for your order by cash.

If you’ve paid by card, Net Banking, your refund will be processed accordingly. You can also opt for a Credit Note which you can spend online.

If I pay for order by Debit or Credit Card , how long will it take to process my refund?

If you return your products by placing an online return request or calling us for a return pick-up, here’s how it works:

- It’ll take 4-5 business days for us to receive your products and perform a quality check.

- We’ll then take 3 business days to approve the refund.

- Your bank or card may take a further 2 to 7 business days to process the transaction.

If you’ve returned your products to one of our stores, we’ll approve your refund immediately. Your bank or card may take 2 to 7 business days to process it. Get in touch with them to know more.

I paid for my order with Cash on Delivery . Can I return the products and get a cash refund?

Here’s how it works:

Return to store – If you pay by cash and then return a product to a Mharidukan store, we'll give you a cash refund. You can also opt for a Credit Note that you can spend online.

Call for a pickup – You can ask Customer Support to transfer your refund to your bank account, or opt for a Credit Note.

Online return – We’re sorry, we won’t be able to offer you a cash refund or a bank transfer. You’ll receive a Credit Note instead.

I paid for part of my order using a Credit Note and rest with a Debit or Credit Card , and then cancelled the order before it was dispatched . How is my refund processed?

We will issue a fresh Credit Note for the same value as your existing Credit Note valid for 6 months from the date of issue. The rest of your payment will be refunded to your Debit or Credit Card.

I paid for order using a Credit Note as well as a Debit or Credit Card and want to return the entire order now. How is my refund processed?

No problem. After we verify your returns, we'll issue a fresh Credit Note to replace your existing one. The remaining amount will be refunded to your Debit or Credit Card.

What should I do if the product delivered by you is damaged or defective?

No worries. Please report the defective or damaged products to our Customer Support team within 24 hours of delivery via email on help@Mharidukan.com. You must attach images of the product clearly highlighting the damage or defect.

I have other questions about returns and refunds. Who can I call?

Our Customer Support team is here to answer your questions. maill us on customercare@oddomart.com

 Click & Collect

How does Click & Collect work?

Click & Collect is a convenient and complimentary service which allows you to shop and pay for your order on one of our sites, select one of our participating stores in India as your pick-up point, and collect it at your convenience.

How do I place an order for Click & Collect?

Here’s what you need to do to place a Click & Collect order:

  1. Find the products you want to buy by searching for them or by browsing our departments.
  2. Add these products to your Cart with the 'Add to Cart' button.
  3. Click your Add to Cart from the top right of the screen and hit the 'Checkout ' button.
  4. Choose the store you would like to collect from using the drop down list or select it on the map.
  5. Enter your payment information and click the 'Continue' button.
  6. Review and pay for your order using the 'Place Your Order' button.

How much does it cost and when will I be able to collect?

Click & Collect is free from your chosen store.

Orders placed before 1:00 PM from Monday to Saturday can be collected from your chosen pick-up store in 1-4 business days after 10:00 AM. The exact number of days it will take to arrive at your pick-up store will depend on its location:

Andhra Pradesh: 5 days
Chandigarh: 3 days
Delhi: 3 days
Gujarat: 3-4 days
Haryana: 3 days
Karnataka: 3-4 days
Kerala: 4 days
Madhya Pradesh: 4 days
Maharashtra: 2-4 days
Punjab: 3-4 days
Rajashthan: 2 days
Tamil Nadu: 2-4 days
Telangana: 2-3 days
Uttar Pradesh: 2-4 days
Uttaranchal: 3 days
West Bengal: 2-3 days

Can I cancel my order?

You can cancel your order in the following ways:

- Go to ‘My Account’ on our website to initiate cancellation yourself.

- mail us on customercare@oddomart.com and we'll help you cancel your order.

How can I return my click & Collect order?

You can return your products in three easy ways.

Request a return online

  1. Go to Order History in My Account, select the products you want to return and place a return request.
  2. Pack and seal your products and hand them over to our courier partner along with the invoice. They’ll give you an acknowledgement receipt.
  3. We’ll check your returns and credit your refund to your card, bank account or wallet.

Return to Store

  1. Wrap your products in their original shipping packaging and bring them along with your invoice to any Mharidukan.com.
  2. Hand over your return - an authorised staff member will take your package.
  3. After we check your returns, we'll process your refund. You’ll receive a refund to your card, bank account or wallet, depending on your payment method. You can also opt for a Credit Note.

Call for a pick-up

  1. mail us at customercare@oddomart.com to schedule a pick-up time and location.
  2. Pack and seal your products and hand them over to our courier partner along with the invoice. They’ll give you an acknowledgement receipt.
  3. We’ll check your returns, and credit your refund to your card, bank account or wallet.

Please remember, you must include all warranty cards when you return your products.

Other Information

Are the prices on your website different from the prices in store?

Our online prices are usually the same as our in-store prices. However, we do occasionally run exclusive online or in-store promotions that may result in price differences.

What is your exchange policy?

You can exchange merchandise you’ve bought from one of our stores within 30 days, subject to the following conditions:

  • The merchandise to be exchanged should be intact, unused, in its original packaging and with barcode tags.
  • The original invoice must be included with the merchandise to be exchanged.
  • No cash refunds will be given. You’ll receive a credit note with a validity of 90 days (from the date of issue of the credit note).
  • We do not exchange fragrances, toiletries, cosmetics and skin care products, watches, jewellery, handbags, lingerie or undergarments, socks, furniture, glassware and electrical appliances.
  • Mharidukan International Private Limited reserves the right to amend the terms of the policy without prior notice.

How do I subscribe for your emails?

We have two types of emails -- one for offers and updates, and the other for product alerts on out-of-stock items.

To sign up for offers and updates, head to the bottom of any page and sign up from there.

To receive an alert on a product that's out of stock, sign up from that product's page itself.